I placed an order online for a Mezuzah. I needed it within the week. After the order was placed I received an email that the one I had ordered was out of stock. I called to store explained the situation to the person who answered. I received the best customer service I have in years. She helped me find another one, which is so beautiful & made sure that I had it to place on my door way before I officially moved in. All I can say is GREAT PRODUCT !! GREAT SERVICE !!! I will stop by next time I am in that area. Thank you so Much Sheri