Return Policy
FAQ RETURN, EXCHANGE & PRICING POLICY
Can I Make A Return Or An Exchange?
Yes, returns or exchanges are accepted within 30 days after you receive the merchandise. If you are the purchaser, you may receive a refund to your original form of payment. If you are returning a gift that was purchased for you an exchange can be made or a store credit can be issued for future use. You are responsible for all return shipping costs. TraditionsJewishGifts.com does not provide free return shipping.
All Returns And Exchanges Are Subject To The Following Conditions Described Below.
Are All Items Returnable?
There Are No Returns, Exchanges, Or Refunds On The Following Items:
• Personalized Items
• Special Ordered Items
• Opened CD’s, Computer Software Or Videos
• Any Food Or Drink Items (Consumables)
• Kosher Scrolls
• Ketubahs
• All 14K Gold And Diamond Jewelry Over $400.00
• Bulk Orders Of Individual Items (Quantities Over 3 Ea.)
• Wearable Items, Such At Socks, Leggings, Pants, Slippers, etc.
Are Tallits Returnable?
These may be returned to us only if the item is in new condition, unworn, and has the original tags or labels attached to them.
Why Do You Not Accept Returns On Kosher Scrolls?
In order to guarantee the kosher quality of our kosher scrolls to all of our customers, we cannot take back kosher scrolls, even if they are unused. If a kosher scroll is sent back for return it will be mailed back to the original purchaser via US First Class Mail.
What Costs Are Non-Refundable?
The Following Costs Are Non-Refundable.
• All Shipping And Handling Charges
• Gift Wrapping Charges
• Rush Fees
• Special Order Charges
Will A Full Refund Be Given During A Free Shipping Promotion?
If items are purchased during a free shipping promotion and returned or exchanged, the refund will be reduced to cover the original standard shipping costs.
What Conditions Must Be Met To Return Or Exchange Merchandise?
For all website returns or exchanges, merchandise must be undamaged, unused, and repackaged in the original box or packaging material that it was received in. It must be returned in a resalable condition.
How Are Refunds Handled If I Received A Gift?
Refunds are issued to the original purchaser only. Recipients of gifts may either make an exchange of merchandise or may elect to receive a store credit to be used in the future.
Where Do I Make My Return?
If your purchase was made at the retail store location it must be returned to the store at the Festival Market in Pompano Beach. Please contact the store directly regarding any returns. 1 (954) 978-0770.
If your purchase was made on the online website you must ship your return to the website address shown below.
TraditionsJewishGifts.com
2836 NW 22nd Terrace
Pompano Beach, FL 33069
How Should I Send My Return
Please ship your return prepaid and include a copy of your order or packing slip in the box. You should purchase or include the proper insurance and tracking for your own protection and reassurance. Traditions is not responsible for lost package returns or returns received damaged. If you have selected proper shipping insurance, these claims would be processed between you and the shipping carrier you selected.
What If My Order Was Returned To You As Undeliverable?
If a package is returned to us as undeliverable because of either a bad address or the recipient was unable to receive or sign for the package you will have two options.
• The package can be reshipped to a different address for a charge equal to the standard shipping charges. Additionally, any additional return shipping fees levied by the shipping company will be added to the charge.
• If your order is eligible, you may elect to not have your order resent and request a refund. Please note that the following fees will not be refunded to you: gift wrap fees, original shipping, handling, and insurance fees, and any additional fees levied by the shipping company for the return of the package.
What Should I Do If I Receive The Wrong Merchandise?
We take great care in picking, packing and shipping your order. If you accidentally received the wrong merchandise that you did not order please follow these steps:
• Please keep all of the original packing materials and boxes.
• Call us toll-free at 1 (800) 493-0520 or E-Mail us at help@traditionsjewishgifts.com with detailed information so we can quickly resolve the issue for you.
What Should I Do If My Package Arrived Damaged?
The following procedures must be followed for any items received damaged:
• Any issues must be reported to us within 2 business days of receipt.
• Please keep all of the original packing materials and boxes.
• Call us toll-free at 1 (800) 493-0520 Or E-Mail Us at help@traditionsjewishgifts.com with detailed information regarding the issue.
• Pictures of the damage may be required in order to process a claim.
• Please note if the above instructions are not followed your claim may not be covered under the shipping company's insurance policy. If the shipping company denies the claim because the damaged item is missing or the original packing material and box were not available for inspection a refund cannot be processed.