Frequently Asked Questions
What Are Your Hours?
TraditionsJewishGifts.com's customer service is available Monday through Friday 9:00 AM to 5:00 PM EST. Our retail store is located in the Festival Flea Market Mall in Pompano Beach Florida, and the retail store's hours are 10:00 AM - 5:00 PM EST. Monday through Friday, and 10:00 AM - 6:00 PM EST. Saturday & Sunday.
Can I Place An Order Over The Phone?
Of course! Please give us a call at 1-800-493-0520 Monday through Friday 9:00 AM to 5:00 PM EST., and we would be more than happy to assist you.
What is a Kosher Scroll?
A kosher scroll is a scroll that has been hand-written on parchment paper by a scribe in Israel. We offer the Certified Kosher Scroll which is proofed a second time by a computer, ensuring accuracy.
Are Sale Prices Valid For Unlimited Quantities?
Sale prices are for in-stock quantities only. You will be notified by email if you have ordered more than the quantity on hand. You have the option of canceling the quantities not in stock or more of the item can be ordered for you at the regular retail price.
Is Every Item On Your Website In Stock?
1,000's of items on our website are in stock in our Pompano Beach, Florida warehouse. Some items will be shipped to you directly from an artist's studio. At times, some items may be temporarily out of stock but expected back in stock within two weeks. If you need an item by a certain date, please give us a call at 1-800-493-0520 Monday through Friday 9:00 AM to 5:00 PM EST. and we will be happy to check our stock for you.
Do You Charge Sales Tax?
Yes, but only if the order is shipping inside the State of Florida, or being picked up at our retail store.
What Credit Cards Do You Accept?
We accept Visa, Mastercard, Discover, and American Express. You also have the option of using your PayPal Account or many other online payment accounts, like Amazon, Google, Apple, and more.
Do You Have A Print Catalog?
Unfortunately, we do not, however, we do send out e-mails every so often with featured items and promotions. If this is something that interests you, you may sign up for our mailing list here.
Where Are Your Items Made?
Our gifts are either hand-crafted or manufactured all over the world. We call out special attention to all items that are either made in the USA or made in Israel by displaying the country flag on the product details page.
Do You Offer Gift Wrapping?
Yes, we do. It's an additional $4.95 per order. Some artists, such as Gary Rosenthal, do not gift wrap. However, if we're shipping their piece from our warehouse, it can be wrapped. Unfortunately, personalized Gary Rosenthal pieces will not be gift-wrapped. If we are unable to wrap your gifts, we will refund your gift wrap charge.
Can I Order With A Check or Money Order?
You may if it's a certified check or money order. Print out your shopping cart for us, and send it in the mail along with your certified check or money order. All checks and money orders are held 7-10 days for the payment to clear.
Do You Ship Outside of the USA?
Yes, we do. Please review our International Shipping Policy here.
What Do I Do If I Made A Mistake With My Address On My Order?
Immediately give us a call at 1-800-493-0520 Monday through Friday 9:00 AM to 5:00 PM EST. so that we may assist you, or send us an e-mail: email@example.com. Please include your Order# in your e-mail so that we may better assist you.
I Haven't Received My Order
Once your order is shipped, we will automatically send you an email with your tracking number. Depending on your email spam filter settings, the email may be in your spam box. If you created an account when you placed your order, you can log into your account here. to find the tracking number or any order updates.
If you're unable to locate your order after these steps, please call us at 1-800-493-0520 Monday through Friday 9:00 AM to 5:00 PM EST. so that we may be able to further assist you.
My Item Arrived Broken/Damaged
Please retain all original packing materials. This includes items such as packing peanuts, bubble wrap, and the shipping box. Give us a call at 1-800-493-0520 Monday through Friday 9:00 AM to 5:00 PM EST., or send us an e-mail: firstname.lastname@example.org so that we may be able to further assist you with your damaged order.
Any missing or damaged items must be reported to us within 24 hours of receipt. Please note if the above instructions are not followed, your claim will not be covered under the shipping company's insurance policy.
An Item Is Missing From My Order
Often items will ship from different locations. On your packing slip, there should be a note letting you know if your other item(s) are arriving separately. If the item is particularly small, there's a chance that it's free-floating in the package and hiding in the packing materials. Please look through the box one more time—dumping all of the packing materials out and going through the contents. If the missing item is still not accounted for, please keep the original box and packing materials, and give us a call at 1-800-493-0520 Monday through Friday 9:00 AM to 5:00 PM EST. so that we may assist you, or send us an e-mail: email@example.com
Any missing or damaged items must be reported to us within 2 business days of receipt. Please note if the above instructions are not followed, your claim will not be covered under the shipping company's insurance policy.
What Is Your Return Policy?
You may view our entire return policy here.
Please be patient and do not dispute the charge with your credit card company. It is a very time-consuming and costly procedure, resulting in a long wait period to receive your potential credit, and it incurs unnecessary charges.
If a chargeback is initiated without prior consent or valid reason, there will be a $25 re-charge fee that is levied by the credit card processing company. This applies to all forms of payment.