When Will My Order Arrive
Below are frequently asked questions that will help you understand our shipping process and when you should receive your order.
We are always happy to assist you with a rush order. Please call 1-800-493-0520 to discuss your needs.
Will the website tell me if the item I order is out of stock?
Please note that our website does not automatically indicate whether an item is out of stock. We are proud to feature over 8000 different gifts on our website. Our inventory rotates on a daily basis as we are receiving daily shipments from our artists and suppliers from around the world. If the item that you ordered is not in stock it will be added to our next incoming order and will usually ship within 10-15 business days. We will notify you by e-mail of any shipping delay over 15 business days. Many times our handcrafted items will ship to you direct from the artist's studios and can take approximately 2 weeks for shipping.
We are always happy to assist you with a rush order. Please call 1-800-493-0520 to discuss your needs.
When will my order ship?
If all of the items you ordered are in stock in our warehouse in Florida your estimated shipping time is listed below.
Order placed on Monday will ship on Tuesday or Wednesday
Order placed on Tuesday will ship on Wednesday or Thursday
Orders placed on Wednesday will ship on Thursday or Friday
Orders placed on Thursday will ship on Friday or the following Monday
Orders placed on Friday, Saturday or Sunday will ship on Monday or Tuesday
We are always happy to assist you with a rush order. Please call 1-800-493-0520 to discuss your needs.
How long will it take my order to arrive once it ships?
If your order is shipping from our warehouse in Florida your estimated delivery time is listed below.
Orders placed with Ground Delivery can take 1 to 6 business days to arrive from the time it is shipped. This time-frame is determined based upon the distance the package is traveling.
Orders placed with 3-Day Select Delivery will arrive in 3 business days from the time it is shipped.
Orders placed with 2-Day Air Delivery will arrive in 2 business days from the time it is shipped.
Orders placed with Next Day Air Delivery will arrive in 1 business day from the time it is shipped.
**Please Note That We Cannot Guarantee Any Of The Shipping Company's Services. We Can Guarantee That We Will Ship Your Order On Time. However, If The Shipping Service Used Incurs Any Delays And Your Order Arrives To You Later Than You Expected, You May Review Our Return Policy For Instructions. Shipping Fees Are Not Refundable.
What do you mean by business days?
A business day as determined by the shipping company is Monday through Friday, with the exception of any days that are Federal or Religious holidays. The first business day counted is the day after your package is shipped. For example; if your order was shipped on a Wednesday via 3-Day Select the first shipping day counted is Thursday as day 1 and Friday as day 2 and Monday is day 3; your package is delivered on Monday.
We are always happy to assist you with a rush order. Please call 1-800-493-0520 to discuss your needs.
What does all of this mean? I just want to know when I will get my order!
Please do call us if you have any questions. We are always happy to help! 1-800-493-0520 Our office hours are Monday - Friday from 9 AM - 5 PM.
Important information about same day delivery via electronic drones!
We would love to be able to someday offer you this same day service. For now, we must ask your patience and understanding. If you place an order on Friday, Saturday or Sunday with air delivery and expect it to arrive by Monday...it will not. Your order will first be processed on Monday.
We are always happy to assist you with a rush order. Please call 1-800-493-0520 to discuss your needs.